Ansapoint: a Free Call Center Resources Calculator

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Brief instructions

Here is a brief introduction to the calculator. For more detailed information, press the Help Button which opens a new browser window on your desktop. This calculator, which is based on the Erlang B and Erlang C traffic models, helps you to estimate how many agents you need in your call centre for each hour during an eight hour day. It also works out how many trunks (lines) you need into your call centre to handle these calls. Before you start entering hourly figures, you need to specify some general call details and your service targets into the top area 'Targets and assumptions': Average Call Duration - enter the average call length in seconds into this box. Average Wrap Up Time - This is the time, in seconds, during which an agent is not available to answer a call after completing the last call. It is usually used to complete administrative tasks. Call answering target - Use these two boxes to specify service targets to which the call centre works. For example, if you require that 75% of calls are answered within 15 seconds, enter 75 into the first box and 15 into the second box. Trunk blocking target - This is the grade of service target which is used when sizing the lines into the call centre. It is expressed as a fraction of the total calls which will be lost because insufficient lines have been provided. For example, 0.010 means that 1% of all calls would be blocked. When the target figures have been entered, you can enter the hourly figures into the boxes in the second section. Each line in this section represents an hour. In the first column of each row, you should enter the number of calls received at the call centre in that hour. As soon as you leave the box, the remaining three boxes are calculated for you. They show the average delay which will be experienced by all calls, the number of agents required during that hour, and the number of lines required to carry that traffic into the call centre. Once you have entered the hourly figures, you can change the Targets and assumptions figures which you entered into the top area of the calculator. The hourly calls figures will remain, but the results will be removed. To recalculate the hourly results, press the Calc. button. The bottom section of the calculator summarises the daily call centre estimates. The first box shows the name of the busiest hour, the second box shows the number of agents required during that busiest hour, and the final box shows the number of lines required into the call centre to carry the peak traffic. Remember that although you can dynamically change the number of agents on duty, the number of lines installed are fixed, and must be sufficient to cater for the peak traffic.

Windows version of this calculator

We offer a powerful Windows version of the call centre calculator on this page. Ansapoint is a software tool which can help you work out how many agents you need at a call centre in order to answer your incoming calls according to service targets which you specify. Ansapoint can work with 15, 30 and 60 minute intervals, and allows agent availability factors to be defined, so that staff breaks may be taken into account. Ansapoint also allows reverse calculations to be performed, enabling you to estimate to the number of calls that can be reliably handled by a given number of agents. Ansapoint will also estimate the number of trunks which should be connected to your call centre to handle the peak incoming traffic. Full charting and printed reports are also offered, making Ansapoint a versatile and flexible forecasting tool. Ansapoint also allows you to import call volume data from Microsoft Excel worksheets or text files. The link to the free calculator is http://www.ansapoint.com/calculator/call/

Time Management Made Easy

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timeEdition is targeted at all users in a computer workplace who value detailed documentation of their working hours, whether they use it for customer billing or for monitoring the duration of individual projects.

Concept

timeEdition focuses on simple usability and a thoroughly clear overview for day-to-day use. What does this mean in detail?

Firstly, that users initially see only those functions that they need to record their daily working times.
These are: a function to stop and start recording, a display showing the recording period and customer, project and activity selections.

All other functions, such as creating and maintaining master data, export functions etc. can be easily accessed via dialog boxes opened from the menu.

Platform independent

The package includes program versions for Mac OS X and Windows as well as a Mac Widget.


The downloadlink is http://www.timeedition.com/en/index.html

Paymo a free time tracking software

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Paymo is pleased to support small businesses and freelancers by offering their revolutionary time tracker for FREE.

Yes, for the first 1-3 users you can benefit from the full suite of their powerful features. There are no hidden costs - Paymo is free forever, and you can easily upgrade to a commercial account at any time from the admin interface.

As a small business/freelancer you know how crucial it is to stay on top of costs to maximize your profit potential.

• Eliminate guessing with Paymo! Get paid for ALL your valuable time.
• Stay on target with allocated project time budgets.
  
• Accurately track employee or team member time across multiple projects.
  

More Profit

• create invoices online fast and easy
• Paymo helps you stay on top of costs
• no more guessing! get paid for ALL your valuable time
• stay on target with allocated project time budgets
• accurately track employee or team member time across multiple projects

More Speed

• fast, intuitive and functional interface
• start using Paymo in seconds – signup for free
• access to powerful custom graphical reports

More Flexible

• easy to integrate into your current workflow
• cross-platform (Windows/Linux/Mac)
• works perfectly with teams distributed across the globe
• convenient desktop application for Windows and desktop widget for Mac

Free Payscale Salary Calculators for different countries

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If you start building a new business or company and start to hire employees then it may be difficult to know how much you have to preview as salary for that employee in that specific function or job. The following link can help you out. It gives you the opportunity to freely search what "you're worth" taking into consideration the country, the job, the city or state and even the years of experience of the new employee.

Hereunder you will find specific payscale Salary Calculators for a few limited (big) countries.

Payscale Salary Calculator for the USA

PayScale Salary Calculator

Payscale Calculator for Canada

PayScale Salary Calculator

Payscale Salary Calculator for the UK - United Kingdom

PayScale Salary Calculator

Payscale Salary Calculator for Australia

PayScale Salary Calculator

Payscale Salary Calculator for India

PayScale Salary Calculator

Payscale Salary Calculator for New Zealand

PayScale Salary Calculator