Sunday, July 26, 2009

Treesheet: Very easy freeware for personel management

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The ultimate replacement for spreadsheets, mind mappers, outliners, PIMs, text editors and small databases.

Suitable for any kind of data organization, such as Todo lists, calendars, project management, brainstorming, organizing ideas, planning, requirements gathering, presentation of information, etc.

It's like a spreadsheet, immediately familiar, but much more suitable for complex data because it's hierarchical.
It's like a mind mapper, but more organized and compact.
It's like an outliner, but in more than one dimension.
It's like a text editor, but with structure.

It's very easy to use and above all FREE. The link is

Monday, July 13, 2009

Ansapoint: a Free Call Center Resources Calculator

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Brief instructions

Here is a brief introduction to the calculator. For more detailed information, press the Help Button which opens a new browser window on your desktop.

  • This calculator, which is based on the Erlang B and Erlang C traffic models, helps you to estimate how many agents you need in your call centre for each hour during an eight hour day. It also works out how many trunks (lines) you need into your call centre to handle these calls.
  • Before you start entering hourly figures, you need to specify some general call details and your service targets into the top area 'Targets and assumptions':
    • Average Call Duration - enter the average call length in seconds into this box.
    • Average Wrap Up Time - This is the time, in seconds, during which an agent is not available to answer a call after completing the last call. It is usually used to complete administrative tasks.
    • Call answering target - Use these two boxes to specify service targets to which the call centre works. For example, if you require that 75% of calls are answered within 15 seconds, enter 75 into the first box and 15 into the second box.
    • Trunk blocking target - This is the grade of service target which is used when sizing the lines into the call centre. It is expressed as a fraction of the total calls which will be lost because insufficient lines have been provided. For example, 0.010 means that 1% of all calls would be blocked.
  • When the target figures have been entered, you can enter the hourly figures into the boxes in the second section. Each line in this section represents an hour. In the first column of each row, you should enter the number of calls received at the call centre in that hour. As soon as you leave the box, the remaining three boxes are calculated for you. They show the average delay which will be experienced by all calls, the number of agents required during that hour, and the number of lines required to carry that traffic into the call centre.
  • Once you have entered the hourly figures, you can change the Targets and assumptions figures which you entered into the top area of the calculator. The hourly calls figures will remain, but the results will be removed. To recalculate the hourly results, press the Calc. button.
  • The bottom section of the calculator summarises the daily call centre estimates. The first box shows the name of the busiest hour, the second box shows the number of agents required during that busiest hour, and the final box shows the number of lines required into the call centre to carry the peak traffic. Remember that although you can dynamically change the number of agents on duty, the number of lines installed are fixed, and must be sufficient to cater for the peak traffic.

Windows version of this calculator

We offer a powerful Windows version of the call centre calculator on this page. Ansapoint is a software tool which can help you work out how many agents you need at a call centre in order to answer your incoming calls according to service targets which you specify. Ansapoint can work with 15, 30 and 60 minute intervals, and allows agent availability factors to be defined, so that staff breaks may be taken into account. Ansapoint also allows reverse calculations to be performed, enabling you to estimate to the number of calls that can be reliably handled by a given number of agents.

Ansapoint will also estimate the number of trunks which should be connected to your call centre to handle the peak incoming traffic. Full charting and printed reports are also offered, making Ansapoint a versatile and flexible forecasting tool.

Ansapoint also allows you to import call volume data from Microsoft Excel worksheets or text files.

The Ansapoint window

The link to the free calculator is

Colabolo: a new team tasks management tool

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Do you need to delegate tasks to your team members? Are you drowning in too much email?

Introducing the as-easy-as-email issue manager - Colabolo, for your business team. Experience how Colabolo helps your business team get work done quickly without using email, complex web applications, Excel sheets or meetings. You can use it to efficiently assign, track and resolve task assignments, business issues, sales leads, approval requests, document reviews, support requests, defects or any other collaborative task that requires a coordinated team effort. Use it to manage your virtual team, small or medium sized business, project team in the enterprise, or to interact with customers and as a help desk tool.

Now managing issues is as easy as email :)

What is Colabolo?

Colabolo is a software service that helps coordinate the execution of tasks by your team. Use it with your team to delegate, track and communicate on issues and get them done, without using email, spreadsheets or meetings. With Colabolo, the current assignee and status of all issues become transparent and everyone is always in sync. It is simple to use and boosts your team's productivity.

You can use it to track business issues, sales leads, approval requests, document reviews, support requests, defects or any other task that requires a team effort.

How does Colabolo work?

You and your team members use the Colabolo desktop client which communicates with the Colabolo server over the internet. You can see the latest status of all the issues in your local Colabolo application. Any changes you make are instantly synced to all your team members by the Colabolo server, so everyone is always on the same page.

What is unique about Colabolo?

Here's what makes Colabolo unique:
  • Easy to use – looks and feels like an email client.
  • An issue tracker with a built-in Inbox - no more emails! The latest changes to the issue are highlighted.
  • Push notifications - all updates are automatically synced among team members.
  • Create issues, assign, comment and resolve.
  • Quickly filter issues assigned to you or another team member.
  • Share files P2P - your files stay with you.
  • Interact with external users via email - use as a help desk tool.
  • Customize workflow to match your business process.
  • Use from iPhone. Work offline.
  • Easy install. Works on Windows, Mac and Linux.
  • No hardware or software purchase necessary.
  • Pay monthly by credit card based on number of team members.
  • And there's more to discover! Keyboard shortcuts? Multiple languages? Yep.
The link is