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Wednesday, June 25, 2008

Free Call Centers and Helpdesk Staffing Requirements Tool

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cc-Modeler Lite is the ultimate Erlang C tool - it simplifies the modeling and analysis of call center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model.

cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators.

The link is http://www.kooltoolz.com/ccm.htm

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